This study seeks to illustrate the effects of workplace communication in remote-based teams by attempting to define how working in a remote team differs from working in an in-person team. This study also addresses disconnect among remote-based teams, possible reasons why this disconnect exists, and attempts to determine where opportunities to strengthen this communication exist. Grounding this research in media richness theory, which seeks to answer the question of why and how organizations process information, survey respondents were given the opportunity to discuss how working remotely has affected communication with their colleagues, especially considering the COVID-19 pandemic. Results of this study yield valid information for remote-based teams to modify and enhance existing communication structures, addressing issues such as employee neglect, cyber-ostracism, knowledge transfer, isolation, and technological failure. Study outcomes show that workplace communication in a post-COVID-19 workforce is still evolving, and workplace communication will continue to advance along with technology. This study also provides information on remote worker engagement and where communication can be improved among remote-based teams.
Keywords: remote work, media richness theory, COVID-19, digital technologies, workplace communication.
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